Customer Relations

Complaint handling process

We know that sometimes things do not go the way they should.

If there is something about our products or services that you aren't happy with at Armstrong Toyota, then let's work together to see if we can resolve it quickly and easily.

How to make a complaint?

As a first step, we encourage you to discuss your complaint with the relevant department contact at Armstrong Toyota.

The minimum information required to investigate a complaint includes:

Personal details

Personal details

Including your name, address, phone number and email.

Vehicle identification

Vehicle identification

Vehicle Identification Number (VIN) and/or registration number.

Details of your complaint

Details of your complaint

Please include as much information as possible.

You can also contact us here at  Armstrong Toyota directly to discuss your complaint. 

Phone

Call Cate Armstrong, General Manager on
02 6972 2400

‏‏‎ Contact us

Email Cate Armstrong, General Manager at
cate.armstrong@armstrongtoyota.com.au

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Once we have received your complaint we will:

1. Acknowledge it within 2 business days,

2. Advise you of an indicative timeframe in which you can expect an outcome,

3. Gather information, engage relevant departments and conduct an investigation into your complaint,

4. Lastly we will advise the outcome of your complaint and any further steps if required.

If Armstrong Toyota doesn’t have sufficient information, we may contact you or other relevant parties seeking the required information or material to progress.

If the customer would like to obtain feedback on the status of their complaint, please email cate.armstrong@armstrongtoyota.com.au to request this.

Unfortunately, there will be instances when our resolution to your complaint might not align with your expectations. Armstrong Toyota is committed to helping you resolve any issues or complaints as quickly as we can in accordance with Customers' rights under the consumer guarantees in the Australian Consumer Law (ACL).

You are welcome to request a review which we can facilitate on your behalf through Toyota Australia. Should you still be dissatisfied with the outcome, your next step is to contact:

NSW Fair Trading


 

We also recommend reviewing the information provided by the ACCC for more information on your consumer rights.

Regardless of whether your feedback is positive or negative, it will greatly assist our dealership and provide an opportunity to "kaizen" or continuously improve our service to you. Kaizen forms one of the key pillars of Toyota globally - there is always a better way and we aim to deliver this to you at Armstrong Toyota.

 


Still have questions?

Get in touch. 
 

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Administration Location

View Location Map & Get Directions

Armstrong Toyota

Administration

202 - 210 Main Street
West Wyalong, NSW 2671

Phone
02 6972 2400

View Location Map & Get Directions

Department Trading Hours

Monday
8:30 AM - 5:00 PM
Tuesday
8:30 AM - 5:00 PM
Wednesday
8:30 AM - 5:00 PM
Thursday
8:30 AM - 5:00 PM
Closed Now
Friday
8:30 AM - 5:00 PM
Saturday
9:00 AM - 12:00 PM
Sunday
Closed